Before final export
You may request a refund within 7 calendar days of purchase if final export processing has not started and no finished story has been delivered. Both conditions must be met, except where applicable law provides additional rights.
After delivery
Because a finished story is personalized digital content, a change-of-mind refund is generally unavailable once export processing has begun or the finished story has been delivered. This does not affect rights that cannot legally be excluded.
Technical problems
If a technical fault prevents delivery or makes the delivered file unusable, contact us promptly. We will first try to correct or replace the story. If we cannot provide the purchased result, we will review the order for a refund.
Requesting a refund
Email [email protected] from the purchase email. Include the order reference, purchase date, and a brief explanation. Never send complete card or wallet credentials.
Approved refunds
An approved refund is returned to the original payment method. Posting time is controlled by the payment provider and your financial institution; we cannot redirect it to another method.
Disputes and contact
Please contact us first if you do not recognize a charge or experience an order problem so we can investigate. This policy does not limit mandatory consumer protections.